Smart Connections – Streamlined Collaboration Tools
In our experience clients choose to upgrade their systems in order to equip staff with the right tools to be more productive, to obtain access to valuable knowledge about their client base and to service their needs. If implemented well, we believe these systems can also reduce reliance on specific individuals in the team, by consolidating and refining processes and providing a vehicle for the team to collaborate and share ideas and information.
We provide collaboration tools which reduce the need for internal email, document libraries which can enhance communications with clients, analytics capabilities that enable tracking of the interactions with the client from initial web site visit through to prospecting or lead conversion through to strategic sales engagement using industry methodologies from Miller Heiman etc.
To achieve a Smart Seamless process it is important to involve leaders who have both a strong IT and Business acumen. Lisa Anderson, head of LMA Consulting Group, Inc., a firm that works on supply chain and inventory projects says ” you need people who will sit down and explain, in non-technical terms, how they can leverage new technologies like business intelligence to improve inventory levels, supply chains and other processes”.
It is more crucial than ever to have every department working together in a unified fashion. Everyone is feeling the pressure and wants to be ready and able to cope with the growth that is coming. To do that well, everyone needs to look at their processes and be prepared to manage them in such a way that they are able to respond quickly and effectively to requests and critical business activities.