Streamline Education Curriculum
Our comprehensive practical training courses are considered a vital means of reducing support requests, by ensuring all users are familiar with the new system and have been adequately trained on the essential features and functions. Accreditation also gives management confidence and peace of mind that the staff know how the system works, and how to use it to best and most productive advantage for themselves and the business.
Accreditation consists of training workshops, followed by satisfactory completion of an online test. These tests examine the users understanding of the features and functions of the system as required to perform the work desired. They consist of a mix of theory based questions and practical process application.
Education Curriculum for your business may include the following components and others as agreed.
Typically we tailor the approach to suit your needs. Initially, we would provide group training up to 10 participants at your premises, followed up by one on one and group sessions depending on degree of computer literacy and the level of sophistication of the application for the users role. We have also found online training/screencasts to be effective as a refresher for users over a manual, which can often sit on the shelf.